Privacy Policy sokerbet – Protecting Your Personal Data Is Our Priority

This Privacy Policy is published by Sokerbet ("we", "Platform") and applies to all users who register or use our platform. This document describes our privacy practices regarding the collection, use, storage, and disclosure of your personal data.

Sokerbet is committed to protecting the privacy of all players and ensuring your personal data is handled with full responsibility. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

By registering and using Sokerbet's services, you give your consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are requested to discontinue use of our platform.

Sokerbet collects various types of personal data depending on how you interact with our platform. Below is a summary table of the data we collect:

Beyond data you provide directly, sokerbet also collects data generated automatically when you use our platform, such as access logs, session data, and device information.

Sokerbet uses your personal data for the following legitimate and stated purposes:

• Account Management: Create, verify, and maintain your account, including the required KYC process.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions related to your account.
• Platform Security: Detect and prevent fraud, money laundering, and unauthorised access.
• Customer Support: Address enquiries, resolve complaints, and provide technical support.
• Legal Compliance: Fulfil applicable legal and regulatory obligations.
• Service Communications: Send important notifications related to your account, policy changes, and promotional information (with your consent).
• Platform Improvement: Analyse usage patterns to improve the user experience and develop new features.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist players who may be experiencing problem gambling.

Sokerbet processes your personal data on the following legal bases under PDPA 2010:

• Consent: When you register an account and agree to this Privacy Policy, you give your consent to the related data processing.
• Contractual Requirement: Processing required to fulfil the service agreement between you and Sokerbet, including the processing of financial transactions.
• Legitimate Interest: Processing for security purposes, fraud detection, and service improvement that is in the legitimate interests of Sokerbet and its users.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable to Sokerbet.

Sokerbet does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, we may share your data with the following parties in certain situations:

• Payment Service Providers: Transaction information required to process your deposits and withdrawals is shared with the payment gateway providers we use.
• Game Providers: Minimum game data required to operate games is shared with the relevant game provider.
• Regulatory Authorities: We may be required to disclose data to authorities when mandated by law or court order.
• KYC Service Providers: Information required for identity verification is shared with approved KYC service providers.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same or higher standards that we uphold.

Sokerbet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• Encryption of data in transit using 256-bit TLS/SSL protocols.
• Encryption of sensitive data at rest using AES-256 standards.
• Role-based access controls ensuring only authorized personnel can access personal data.
• Regular security audits conducted by independent third parties.
• Real-time monitoring system to detect and respond to security threats.
• Cybersecurity training program for all sokerbet staff who handle personal data.
• A comprehensive incident response plan to manage any data breaches.

Sokerbet only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by law. In general, the retention periods are as follows:

• Active Account Data: For as long as your account remains active and our services are in use.
• Financial Transaction Data: Minimum 7 years from the transaction date, in line with Malaysia's accounting and tax legal requirements.
• KYC Records: Minimum 5 years after account closure or the date of the last transaction, in accordance with anti-money laundering requirements.
• Communication Logs: 3 years from the date of communication.
• Technical Data: 12 months for security and fraud detection purposes.

Once the retention period expires, Sokerbet will delete or anonymize your personal data in a secure and irreversible manner.

Under PDPA 2010 and Sokerbet's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the sokerbet support team via live chat or email. We will process your request within 30 calendar days from the date of receipt.

Sokerbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect statistical data on how users interact with the platform to help us improve its performance.
• Functional Cookies: Save your preferences such as language and display settings so you do not need to reset them each time.
• Analytics Cookies: Help us understand platform usage patterns in an aggregated and anonymised form.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Sokerbet platform.

In the course of our operations, your personal data may need to be transferred to or processed outside Malaysia, for example by cloud service providers or international game providers that we use.

Any such data transfer is carried out in accordance with the requirements of PDPA 2010 and only when adequate safeguards have been put in place, including:

• Ensuring recipients comply with equivalent or higher data protection standards.
• Implementing data transfer agreements that include standard data protection clauses.
• Ensuring recipient countries have adequate data protection frameworks in place.

Sokerbet services are strictly for individuals aged 21 and above. We do not knowingly collect personal data from underage individuals.

If we discover that personal data has been inadvertently collected from minors, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account on our platform are urged to contact our support team immediately.

Sokerbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The date of the last update will always be stated at the top of this document.

For significant changes to how we process your personal data, we will notify you by email or in-platform notification before the changes take effect. It is your responsibility to review this Privacy Policy periodically.

Continued use of the Sokerbet platform after amendments are published will be considered your acceptance of the updated Privacy Policy.

For any enquiries regarding this Privacy Policy or how we handle your personal data, please contact our support team via:

• Live chat available 24/7 on the sokerbet platform
• Email: [email protected]

We are committed to responding to all privacy inquiries within 5 business days.